| Maintenance |
To ensure your warranty and the life of your unit, regular maintenance if recommended by the manufacturers specifically at least once a year. Commercial appliances may require up to six services per year depending on appliance and running conditions.
Atlas Webster has a fully functional service division known as AtWeb Care that provides back-up and support for its commercial and domestic customers.
Why a Service Contract?
• Regular maintenance service optimises energy efficiency and reduces operating costs.
• Priority response time.
• Regularly maintained equipment lasts longer with less down-time.
• Provides customer peace of mind and higher confidence in your equipment.
• Our service includes inspections of your entire system, including ductwork where
possible.
1. AtWeb Care Tune Up
AtWeb Care cleans, adjusts and inspects the equipment on a scheduled basis for a fixed fee and provides:
• Customer has guaranteed response in 24 hours*;
• Annual service fee covers the labour required for one basic maintenance call;
• All replacement parts have a 12 month guarantee;
• Labour guarantee of 3 months for replacement parts.
2. AtWeb Care Protect (Heating or Cooling)
AtWeb Care provides you with:
• A twelve month service agreement with one annual inspection;
• Top up gas level (up to 2kg) for airconditioners;
• Customer has guaranteed response in 24 hours*;
• Planned maintenance and tune-up to equipment covering minor repairs to the value of
$50 (which includes one of the following: Thermocouple or transformer or Belts or
Electrical wiring or relay; but does not include zoning);
• One additional service call at no charge (labour not included);
• Includes maintenance parts and material such as filters, oils and grease
Optional extras include:
• Service on Humidifiers and Electronic Air Cleaners at extra cost.
Dual Equipment Service Agreement for Add-on Airconditioning
Protection plans are available for AtWeb Care Protect customers that combine heating and cooling equipment at an additional Cost.
3. AtWeb Care Total Protect (Heating Only)
This Total Protect is the premium service product available form Atweb Care.
It includes:
• Twelve months comprehensive service and repairs agreement;
• Planned maintenance and tune-up to equipment covering minor and major repair
(eg. Burners, fan motors)
• Customer has guaranteed response in 24 hours*;
• One additional service call at no charge (labour not included);
• Planned maintenance and tune-up to equipment covering minor repairs to the
value of $50 (which includes one of the following: Thermocouple or transformer or
Belts or Electrical wiring or relay; but does not include zoning);
Commercial maintenance contracts are all done on an individual basis after a site inspection, according to your specifications and equipment.
The Following are a few handy hints that you yourself maybe able to do:
1. Follow instructions on access door or owners manual.
2. Make sure power is on, plugs are pushed in and batteries in control if applicable are OK.
3. Check pilot flame - if applicable.
4. Does the unit come with a reset button, and if no, try turning power off for 20 to 30
seconds, which may reset heater or A/C unit.
5. Filter grills are clean - recommended method is thoroughly washing with garden hose.
6. Make sure a large percentage of vents are open.
7. Make sure nothing is restricting air flow back to the unit through the return air grill.
8. Nothing, which produces heat, is effecting thermostat.
9. Don't allow plants to over grow around appliance.
10.Make sure thermostat is properly set.
11.Make sure gas meter is turned on.
If all the above does not help or if you feel unsure, please ring for a qualified service technician and remember maintenance on your equipment is peace of mind.
Call Atlas Webster on (03) 9560 5877