Atlas Webster is a family owned and run business providing specialist heating and cooling services to Melbourne’s South East and Mornington Peninsula. Atlas Webster was formed through a desire to provide quality workmanship and exceptional customer service. The simple philosophy of treating customers like friends and family has held true throughout the over 50 years in which we have been operating. To this day, our customers are at the forefront of everything we do, and we wouldn’t have it any other way.
This trusted approach has resulted in Atlas Webster being industry leaders when it comes to providing high quality heating and cooling solutions to both domestic and commercial customers. We pride ourselves on our long-standing reputation of quality, service and trust. These values are instilled in every member of our team, past, present, and future.
These values means we provide our customers with the service they would expect from a family owned business. Some of our customers have been with us since we started in 1959, becoming not just customers but friends.
Although we have evolved over the years to meet the modern demands of the industry, we are committed to never lose sight of the roots that have bought us so far.
Modern day Atlas Webster is one in which takes these values and applies them to high end design, meeting the need for functionality, simplicity and style.
This has led to Atlas being recognised as premium dealers for major brands within the industry, again showing the commitment to constantly improving growing and learning.
Installing new heating and cooling systems is one of our areas of expertise. We have been tailoring installation solutions for both domestic and commercial clients for over 50 years. Our talented and experienced team take the time to understand your needs and ensure the solutions they offer are specific to meet your comfort levels. Adding to your peace of mind, we offer free and no obligation quotes on all new installations.
Servicing your heating and cooling unit is just as important as getting the installation done properly. Our experienced team understands this more than most. Without proper servicing, machines fail to operate effectively and end up costing you more money in the long run, never mind compromising your safety. We are passionate about ensuring your comfort and safety which is why we offer servicing on all types of heating and cooling equipment; guaranteeing all mechanical, electrical and carbon monoxide checks are completed, maintaining your safety.
We know full well the pain it can cause when your heating and cooling system breaks down. No one enjoys the freezing Melbourne winter, or scorching summer days with no heating or cooling. Our fully trained technicians deal with these types of scenarios all year round, so completely understand the urgency in getting them back up and running for you. Our team will come and diagnose the problem, discuss all possible solutions with you and the complete all required repairs in timely and effective manner.
So, your heating and cooling system has broken down now needs a repair? We know this is frustrating. This frustration for our customers is what drives us to maintain urgency in getting your systems repairs as soon as possible, whilst maintaining quality. We also understand that repairing your system is always an unexpected cost. Therefore, we will always provide you with a cost analysis between repairing and replacement, allowing you to make informed and non-biased decisions.
It is always something that no one thinks will happen to them, but regardless carbon monoxide (CO) poisoning can and has led to deaths of many Australians. We take carbon monoxide protection very seriously and ensure all of our vans are fully equipped with the appropriate equipment to test and measure any levels of CO. Safety of our customers is absolutely paramount, so you can ensure we take this part of your job seriously.
The reality of being Australian is that we have plenty of wild animals and harsh weather conditions. These two things among others can lead to your heating and cooling ducts being damaged. Our experienced team can help with the replacement of old ducts, as well as the re-design of outlets, and the improvement of air balance in your home or office.
The easiest way to keep your heating and cooling equipment working effectively is to keep it regularly serviced and maintained. We offer regular maintenance agreements with both our residential and commercial customers. By doing this, we take the stress out of organising servicing for our clients, leaving them to spend their time on the more enjoyable things in life.
No two projects are the same, ever. Everyone has different needs and different ideas about what they want from heating and cooling. Because of this, we have invested in having specialised design teams that work with you to understand your exact needs. We then work in collaboration with you and the installation teams to provide a unique and effective solution to your heating and cooling need.
Atlas Webster is an Australian owned and operated family business with a friendly and knowledgeable team. We are proud of our roots and continue the commitment to looking after our clients. Integrity is important to us and something we hold to a high standard.
To ensure this, all our technicians are experts in their field and hold the appropriate licences and training so you can rest assured that you will be looked after properly.
We also commit to maintaining all the appropriate licenses from the governing bodies and go above and beyond to continuously improve through membership with associations such as Master Plumbers Australia.
Finally, we are passionate about instilling trust with our clients. This is why we offer both workmanship and product warranties, again ensuring transparency and trust with all of our customers.
All this work translates back to a better service and more satisfied customer which at the end of the day is all we can ask for.
Our team here at Atlas Webster has built its brand on Quality, Service and Trust. These values translate into every aspect of how we deal with our customers. From the initial point of contact right through to the complete installation and maintenance, our customers are at the forefront of everything we do.
Our dedicated team continue to work tirelessly to deliver exceptional levels of service and quality to every customer we have, new and old. We are passionate about building long term relationships with our clients, giving that personal touch that can only be found from a company with family business values at its roots.
Some of our most beloved customers are ones who we have been working with regularly for close to 50 years, developing and changing with them as their heating and cooling needs change.
Put simply, we treat our customers as our own friends and family, and would not have it any other way.